Panic Button – One Click for Safety, Teamwork, and Speed

Compatible with: Zendesk Support (Ticket Sidebar)
Available Languages: 🇺🇸 EN, 🇧🇷 PT-BR, 🇪🇸 ES, 🇫🇷 FR

---

🔔 Overview

The Panic Button is a lightweight, discreet, and powerful app that adds an emergency alert button directly to your Zendesk ticket sidebar.

Its main purpose is to instantly make the ticket visible to every agent on your account, ensuring that the whole team is aware of the customer’s urgent need and can work together to solve it.

Perfect for customer-centric companies looking to provide a fast, coordinated response in critical situations.

---

⚙️ Key Features

• ✅ Color-coded button with dynamic states (green, gray, and red)
• 🔁 Triggering logic customized per agent
• 📩 Ticket is shared with all authenticated agents
• 🌍 Multilingual support (EN, PT-BR, ES, FR)

---

💼 Use Cases

• Notify a specific team about critical or time-sensitive issues
• Alert all support teams when facing urgent customer needs

---

🧩 Easy Installation

• No backend required
• Fully front-end based (HTML/JS)

---

🛠️ Support & Documentation

• Support email: [e-mail]
• Average response time: within 1 business day
• User Documentation (Zendesk Guide)